Booking Policy
Guest can book packages online through WhatsApp. Just follow the steps given below:
- 1. Send Enquiry: Please provide the check-in & check-out dates, the total number of adults and kids, and any other requirements or queries.
- 2. Advance Payment: To confirm the booking, guests are required to pay 30% of the total amount online or in advance.
- 3. Get Details on WhatsApp: Our team will share the details of the campsite and a quotation based on your query.
- 4. Get Booking Confirmation Message: After receiving the advance payment, a booking confirmation message will be sent to the guest. This message will include payment details, a navigation link to the camp, and the contact number of the camp manager.
Terms & Conditions
We warmly welcome our visitors and want to ensure that they understand that camping in Rishikesh is an adventure tourism experience. Before booking a camp on our website, campseha.com, please take note of the following important information.
- 1. The CampSeha.com team kindly requests that you thoroughly review all the packages before making a booking. You can inquire at 7417416115 for complete information.
- 2. All the packages listed on the CampSeha.com website feature actual pictures of the camps and activities. Please note that slight variations may occur due to seasonal changes in the installation of tents and cottages.
- 3. No Refund: If visitors choose not to stay in the camps for personal reasons, no refunds will be provided. CampSeha.com ensures that the same camp and package as listed on the website will be provided. Please carefully review all camp details before making a selection (e.g., facilities, distance from parking, photographs, etc.).
- 4. There is a wealth of information related to camping and rafting in Rishikesh that may not be fully conveyed over the phone. We recommend visitors read the complete details of the camp they are selecting on our website.
- 5. Transportation: Guests are responsible for their own transportation to and from Rishikesh and the camps (to and fro charges are not included in the packages).
- 6. Rafting Activity Pickup: There is no pickup from camps for rafting activities. Visitors are required to report to the rafting office (of the booked camp) in Shivpuri.
- 7. Check-In/Check-Out: No discounts will be provided for early check-in or late check-out.
- 8. Package Cost: The total package cost will remain the same even if there is a reduction in the number of persons
- 9. Travel Light: Visitors are advised to travel light as they will need to carry their own luggage to and from the camp. Please avoid carrying jewelry or valuables.
- 10. Camp Facilities: The camp facilities are exclusively for resident guests. Drivers must make their own boarding and lodging arrangements
- 11. Disclaimer: Visitors are required to sign a disclaimer/liability waiver form upon arrival. Please carry proof of identity.
- 12. Prohibited Items: Carrying firearms, weapons, or drugs is strictly prohibited
- 13. Music Policy: Loud music and open dance are banned in all camps in Rishikesh
- 14. Activity Timing: Completion of all activities included in the 24-hour package depends on the timely readiness of the visitors
- 15. Rafting Safety: For river rafting, anyone found to be under the influence of alcohol or drugs, or medically or physically unfit (including serious ailments, weak heart conditions, epilepsy, asthma, expecting mothers, etc.) will not be allowed to participate in the rafting trip or other adventure activities. No refunds or discounts will be provided in such cases. The decision of the river guide/management will be final
- 16. Activity Guidelines: Visitors must adhere to the activity and meal timings.
- 17. Night Safety: No one is allowed to go near the Ganga River at night. Swimming in the river is not permitted without wearing life jackets
- 18. Service Commitment: We are committed to providing the services as per the package selected by the visitor on the website www.campseha.com under normal circumstances. However, in cases of road blockages due to traffic jams, landslides, storms, natural disasters, pandemics, etc., we are not responsible for any refund of fares. If a passenger decides to proceed further on their own in such situations, we will not be responsible for their actions.
- 19. Weather Conditions: All activities are subject to weather conditions
- 20. Personal Belongings: CampSeha.com or the camping companies will not be responsible for personal belongings like mobile phones, cameras, watches, or other items
- 21. Insurance: CampSeha.com or the camping companies do not offer any insurance policy covering expenses for accidents, sickness, loss due to theft, or any other reasons. Visitors are advised to arrange their own insurance.
- 22. Trekking to Camps: You may need to trek (ranging from 50 meters to 500 meters) from the road/parking area to the camps. The difficulty and distance of the trek vary from camp to camp. Please read the camp details thoroughly on our website before finalizing your booking and making an advance payment, or call us at 7417416115 for assistance.
- 23. Right to Refuse: CampSeha.com and camp management reserve the right to accept or decline any bookings or reservations, and to admit, disallow, or evict any guest or group at any time, without obligation.CampSeha.com and camp management reserve the right to accept or decline any bookings or reservations, and to admit, disallow, or evict any guest or group at any time, without obligation.
- 24. Child Safety: Children must not be left unattended and must be continuously supervised by their guardians, who are fully responsible for their welfare and behavior.
- 25. Budget Camps: Budget camps (cloth tents) in Rishikesh typically do not include attached washrooms, electricity, fans, or air coolers. Washrooms are shared/common. However, some cloth tents listed on our website may have basic facilities like attached washrooms, air coolers, charging points, or standing fans.
- 26. Baggage and personal property are at the client’s risk at all times.
- 27. Behavior Policy: Unreasonable or threatening behavior will not be tolerated. The camp manager reserves the right to refuse entry to anyone behaving disruptively or causing trouble for other guests. No refunds will be provided for lost holiday days in such cases.
- Legal Jurisdiction: Any disputes arising out of this offer shall be subject to the exclusive jurisdiction of the competent courts in Tehri, Uttarakhand.
Payment Policy
- 1. To secure a booking for your camp, an advance payment of 30% is required. The exact amount may vary depending on the camp or the date of booking, ranging from ₹1000 to ₹2000 per person. In some cases, a full 100% advance payment may be necessary.
- 2. This advance is collected to reserve your accommodation (Camps/Tents/Cottages) for your chosen travel dates. Please note that your booking will not be confirmed until the full payment (100%) has been received by the camp.
- 3. The remaining balance must be paid in cash upon arrival, before the check-in time. Due to internet connectivity issues in the camp areas, we are unable to accept Credit/Debit Cards or Paytm.
- 4. If the balance payment is not received by the camp within the specified time (11:00 AM to 01:00 PM), the booking will be considered canceled from the guest's side, and no refund will be provided.
- 5. Similarly, if the guest refuses to pay the full balance amount during check-in, the booking will be deemed canceled by the guest, and no refund will be issued under these circumstances.
Cancellation Terms
- 1. The cancellation rules will be applied to your advance payment.
- 2. No refund will be provided in the event of natural calamities.
- 3. For cancellations made more than 15 days before the arrival date, a full refund will be issued
- 4. For cancellations made within 15 days of the arrival date, no refund will be provided after deducting a cancellation fee of ₹500.
- 5. Refunds will be processed within 7 working days.